Terms & Conditions

1. Acceptance of Terms

By accessing and using the MSQ website (msqindex.com) and purchasing our products or services, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services.

2. About MSQ

MSQ is a marketing consultancy that provides strategic marketing assessment tools, methodologies, and consultancy services to help businesses make data-driven marketing decisions. We offer the MSQ Index assessment tool, marketing frameworks, and related educational materials.

3. Services and Products

3.1 MSQ Index Assessment

  • Online marketing assessment tool consisting of 45 questions

  • Takes approximately 10 minutes to complete

  • Provides strategic marketing analysis and recommendations

  • Generates personalised reports and recommendations

3.2 Marketing Consultancy Services

  • Strategic marketing guidance and support

  • Marketing capability development

  • Business planning assistance

  • Marketing strategy development

3.3 Educational Materials

  • Marketing frameworks and methodologies

  • Training modules and resources

  • Reports and analysis tools

4. Website Use

4.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

  • Use the website in any way that violates applicable laws or regulations

  • Transmit harmful, offensive, or inappropriate content

  • Attempt to gain unauthorised access to our systems

  • Use automated systems to access or download content without permission

4.2 Intellectual Property

All content on the MSQ website, including but not limited to text, graphics, logos, images, and software, is the property of MSQ and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

5. Purchases and Payments

5.1 Orders

When you place an order through our website, you are making an offer to purchase our products or services. We reserve the right to accept or decline any order at our discretion.

5.2 Pricing

All prices are displayed in the currency specified on our website and are subject to change without notice. Prices include applicable taxes unless otherwise stated.

5.3 Payment Terms

  • Payment is due at the time of purchase unless otherwise agreed

  • We accept major credit cards and other payment methods as specified

  • All transactions are processed securely through our payment partners

6. Delivery and Performance

6.1 Digital Products

  • Digital assessments and reports are delivered electronically

  • Access credentials will be provided via email

  • Delivery typically occurs within 24 hours of payment confirmation

6.2 Consultancy Services

  • Services will be delivered according to agreed timelines

  • We will make reasonable efforts to meet specified deadlines

  • Service delivery may be subject to your cooperation and provision of necessary information

7. Refunds and Cancellations

7.1 MSQ Index Guarantee

MSQ Index Satisfaction Guarantee
If you don't discover at least 3 specific areas to improve your marketing after completing the MSQ Index assessment, we'll refund every penny. To claim this guarantee:

  • Complete the full MSQ Index assessment

  • Review your personalised report and recommendations

  • Contact us within 30 days of purchase if you believe the guarantee conditions have not been met

  • Provide brief feedback on why you feel the assessment did not meet the guarantee criteria

7.2 Other Digital Products

For digital products other than the MSQ Index (such as MSQ Fundamentals course materials), refunds are generally not available once access has been provided due to the nature of digital content. However, we may consider refunds on a case-by-case basis for technical issues or substantial service failures.

7.3 Consultancy Services

  • Cancellations must be made in writing

  • Refunds for consultancy services will be considered based on work completed

  • Cancellation terms may vary depending on the specific service agreement

8. Limitation of Liability

8.1 Service Limitations

MSQ provides marketing assessment tools and consultancy services for informational and strategic planning purposes. We do not guarantee specific business outcomes or results from using our services.

8.2 Liability Cap

To the maximum extent permitted by law, MSQ's total liability for any claims arising from these terms or the use of our services shall not exceed the amount paid by you for the specific service or product giving rise to the claim.

8.3 Exclusions

We exclude liability for:

  • Indirect, consequential, or punitive damages

  • Loss of profits, data, or business opportunities

  • Damages resulting from third-party actions

  • Issues arising from your failure to follow our recommendations

9. Privacy and Data Protection

9.1 Data Collection

We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to our data collection and processing practices.

9.2 Assessment Data

Information provided during MSQ assessments is used to generate your personalised reports and may be used in aggregate form for research and service improvement purposes.

9.3 Confidentiality

We maintain strict confidentiality regarding your business information and assessment results. We do not share individual assessment data with third parties without your consent.

10. User Responsibilities

10.1 Account Security

You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.

10.2 Accurate Information

You agree to provide accurate, current, and complete information when using our services and to update information as necessary.

10.3 Compliance

You agree to comply with all applicable laws and regulations when using our services.

11. Termination

We may terminate or suspend your access to our services immediately, without prior notice, if you breach these terms or engage in conduct that we deem harmful to our business or other users.

12. Dispute Resolution

12.1 Governing Law

These terms are governed by the laws of [Insert Jurisdiction - likely Australia based on context].

12.2 Dispute Process

In the event of a dispute, we encourage you to contact us first to resolve the matter informally. If informal resolution is not possible, disputes will be resolved through binding arbitration or in the courts of [Insert Jurisdiction].

13. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the revised terms.

14. Severability

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

15. Contact Information

If you have questions about these Terms & Conditions, please contact us at:

MSQ

Website: mymsqindex.com

Email: hello@msqindex.com

Address: Suite 1, Level 1 468 Kingsford Smith Drive Hamilton, Queensland 4007

16. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and MSQ regarding the use of our website and services.

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By using the MSQ website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.